Privacy policy

WHAT DOES THIS PRIVACY POLICY MEAN?

In this Privacy Policy (hereinafter referred to as the "Privacy Policy"), we provide information on how your personal data is processed when you purchase from the BallMaster online store (hereinafter referred to as the "E-store") or use the BallMaster training program or other digital content (hereinafter referred to as the "Content") available on the website https://www.ballmaster.io (hereinafter referred to as the "Training System"), or visit the E-store or Training System websites (hereinafter collectively referred to as the "Websites").

Terms written in uppercase in this Privacy Policy that are not defined herein have the meanings assigned to them in the BallMaster E-store Rules and the BallMaster Training System Rules.

WHO IS THE DATA CONTROLLER?

MB Ballmaster, legal entity code 306709417, registered office address Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania (hereinafter referred to as "BallMaster" or "we"), is the data controller of personal data of Website visitors, E-store buyers, and Training System users and processes these personal data in accordance with the terms outlined in this Privacy Policy.

You can contact us via email: info@ballmastertraining.com.

WHAT PERSONAL DATA DO WE PROCESS?

In managing the Websites and providing you access to the E-store and Training System, we process the following personal data for the purposes listed below:

• Purpose: Sale of goods in the E-store, order fulfillment

  • Processed data: Buyer's name, surname, address, phone number, email address.

  • Legal basis: Contract (when the buyer is a natural person) or legitimate interest in conducting business (when the buyer is a legal entity).

  • Storage period: 10 years after order fulfillment.

• Purpose: Order delivery

  • Processed data: Recipient's name, surname, phone number, email address, address, parcel locker information, shipment number.

  • Legal basis: Contract.

  • Storage period: 10 years after order fulfillment.

  • Data may be transferred to courier services and delivery providers.

• Purpose: Payment refunds

  • Processed data: Buyer's name, surname, bank account number, other relevant details.

  • Legal basis: Contract, legal obligation.

  • Storage period: 10 years after payment transaction.

  • Data may be transferred to payment service providers.

• Purpose: Creation and administration of Training System accounts, Content provision

  • Processed data: Account user's name, surname, email address, phone number, Activation Code, data on Content and Training System usage.

  • Legal basis: Contract.

  • Storage period: Until the account is active and 24 months after the last login.

• Purpose: Communication with Training System users and other Website visitors

  • Processed data: Name, surname, phone number, email address, other information provided when contacting us.

  • Legal basis: Taking steps at the data subject's request before entering into a contract or legitimate interest in conducting business and/or ensuring quality.

  • Storage period: 1 year after query resolution or after message submission.

• Purpose: Direct marketing (newsletters, event invitations, similar product or service offers)

  • Processed data: Name, surname, email, phone number.

  • Legal basis: Consent or legitimate interest in offering similar products/services to customers.

  • Storage period: 2 years after receiving consent or after the customer has purchased goods/services.

  • Data may be transferred to newsletter service providers.

• Purpose: Social media account management

  • Processed data: Unique ID, IP address, device information.

  • Legal basis: Consent or legitimate interest in interacting with customers.

  • Storage period: As long as the social media visitor is a follower of the accounts.

  • We jointly control data with social media platforms as joint data controllers.

  We currently have accounts on the following social networks:

  • Facebook: https://www.facebook.com/ballmastertraining (Privacy policy: https://www.facebook.com/privacy/explanation)

  • Instagram: https://www.instagram.com/BallmasterTraining (Privacy policy: https://help.instagram.com/519522125107875)

  • TikTok: https://www.tiktok.com/@ballmastertraining (Privacy policy: https://www.tiktok.com/legal/page/row/privacy-policy/en)

We recommend reading the privacy policies of third parties and contacting service providers directly for any questions regarding the use of your personal data.

COOKIES

A cookie is information that an internet server sends to your web browser, which is stored in the browser. This information is sent to the internet server each time the browser requests to open the Website from the server, allowing your computer or device to be distinguished from others. Cookies ensure a more convenient use of the Website and allow us to improve it.

Essential cookies are used automatically without your separate consent when you perform certain actions on the Website. Other cookies (such as analytical, advertising) are used only with your consent.

You can manage cookies using the cookie management tools installed on the Websites under "Manage Preferences." You can also disable cookies in your browser settings; however, this may affect certain Website functions.

WHO CAN WE SHARE YOUR PERSONAL DATA WITH?

We may share your information with our employees, intermediaries, service providers (e.g., debt collection companies, legal service providers, marketing service providers, IT service providers), or subcontractors if reasonably necessary for the purposes stated in this Privacy Policy.

We may also disclose your data when required by law or to protect our rights and interests (including sharing personal data with third parties for debt collection purposes) or in the event of a transfer or reorganization of the E-store or Training System.

HOW ARE YOUR PERSONAL DATA PROCESSED?

Your personal data will be processed in compliance with the General Data Protection Regulation (GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other legal requirements.

BallMaster implements appropriate technical and organizational measures to protect personal data from accidental or unlawful destruction, damage, alteration, loss, disclosure, and unauthorized processing.

WHAT ARE YOUR RIGHTS?

You have the right to:

• Request access to your personal data.

• Withdraw consent at any time.

• Request correction of inaccurate data.

• Request deletion of your personal data in cases specified by GDPR Article 17.

• Request restriction of data processing.

• Request data portability for automated data processing based on consent or contract.

• Object to data processing in accordance with GDPR Article 21.

HOW TO EXERCISE YOUR RIGHTS?

To exercise your rights, submit a written request to the contact details provided in this Privacy Policy. We will respond within 30 days of receiving your request.

COMPLAINTS

If you believe your rights as a data subject have been or may be violated, please contact us immediately. If the resolution does not satisfy you, you can submit a complaint to the Lithuanian State Data Protection Inspectorate (https://vdai.lrv.lt/) or the relevant EU supervisory authority (https://www.edpb.europa.eu/about-edpb/about-edpb/members_en).

RESPONSIBILITY

You are responsible for ensuring the accuracy and completeness of the data you provide. If your data changes, notify us immediately via email.

Privacy Policy updated on January 16, 2025.