AGB

ELECTRONIC STORE TERMS AND CONDITIONS
GENERAL PROVISIONS

These BallMaster electronic store terms and conditions (hereinafter referred to as the "Terms") constitute an agreement between UAB Ballmaster, legal entity code 306709417, registered office address Perkūnkiemio St. 19, LT-12120 Vilnius, Lithuania (hereinafter referred to as "BallMaster" or "we") and you, under which we will provide you with the opportunity to purchase goods and their sets (hereinafter referred to as "Products") offered in the BallMaster electronic store (hereinafter referred to as the "E-store"). Product sets may also include the BallMaster training program or other digital content (hereinafter referred to as "Content") accessible on the website https://www.ballmaster.io (hereinafter referred to as the "Training System"). You can familiarize yourself with the Training System's terms on the Training System's website.

You can contact us via email: info@ballmastertraining.com.
For questions regarding Product selection or the use of the Training System, you may also call +37060603051 (on weekdays from 9 AM to 3 PM).

You are entitled to purchase in the E-store only if, under applicable laws, you are capable of entering into a binding agreement with us, and only if you comply with these Terms and applicable laws. If you are under 18 years of age, you may only purchase in the E-store with the consent of your parents or other legal representatives. By placing an order, you confirm that you are 18 years of age or older or have the consent of your parents or other legal representatives.

PURCHASING IN THE E-STORE

When you visit the E-store and select Products, a shopping cart is formed based on your selection.
After forming the shopping cart, you must enter the necessary details for the delivery of the selected Products. Ensure that the provided details are accurate and that the ordered Products meet your requirements. You have the opportunity to correct any errors, if any, before confirming the order. Your provided data is processed for the purposes and in the manner specified in the Privacy Policy.

By placing an order in the E-store, you agree to pay the price specified in the order for the Products. The price of the Product in the E-store and the order includes all taxes, but does not include the delivery fee, which you will have to pay separately (unless otherwise stated in the E-store). Prices in the E-store and the order are indicated in euros.

You can pay for the Products using the following methods: electronic banking, credit card, PayPal. Payments are accepted in euros. All payments are processed using the "MakeCommerce.lt" payment platform.

Payment must be made immediately after submitting the order.

Upon confirming your order, we receive all information about it. The order is considered submitted from the moment we receive it. At the same time, it is considered that a contract has been concluded between you and us. However, we are obliged to execute such a contract only from the moment we receive confirmation from the payment service provider regarding the payment for the Products.

After submitting the order, an email will be sent to your specified email address, indicating the ordered Products and the details you provided.

Upon receiving notification that you have made the payment for the ordered Products, we undertake to fulfill your order.

PRODUCT CHARACTERISTICS AND QUALITY

Product characteristics are specified in the E-store next to each Product description. We strive to ensure that the Products comply with the requirements set forth in legal acts and are suitable for use according to their intended purpose.

By placing an order, you confirm that you have familiarized yourself with and understand that the Products specified in the E-store may differ in color, shape, or other parameters from the actual size, shapes, and colors of the Products due to the characteristics or settings of your monitor or other device. Such differences will not be considered Product defects, except in cases where the discrepancies are caused by our actions or the actions of third parties associated with us.

We undertake to deliver Products that match the information provided in the Product description in the E-store. We also undertake to provide you with the assortment and quantity of Products specified in the order, but we are not responsible in cases where the assortment or quantity of delivered Products is inaccurate due to incorrect data provided by you in the E-store order.

PRODUCT DELIVERY

When ordering Products, you must select the delivery method and specify the delivery address. Delivery is carried out by couriers or other delivery service providers.

Please note that the specified delivery times are preliminary. Although we always strive to fulfill the order as quickly as possible, sometimes preparation may take longer due to a high volume of orders or the busyness of delivery service providers. We always inform you about the delivery status; follow this information. Once the shipment is sent, you can track it using the shipment number in the delivery service provider's system.

In cases where, upon receiving the Products, you notice that the ordered Product is missing from the shipment, inform us immediately.

Products are delivered packaged, taking into account their nature, to ensure that the Products are suitable for use according to their intended purpose.

CONTENT USAGE

If you purchase Content along with the Products, you will access it by registering in the Training System and entering your unique activation code, which you will receive along with the Products (hereinafter referred to as the "Activation Code").

By entering the Activation Code in the Training System, you acquire the right (license) to use the Content under the following key conditions, which you agree to comply with:

• Use only for personal purposes.

• Use only by you and your family members, but you do not have the right to copy, transfer (for a fee or free of charge), or grant other rights to other persons to use the Content (or any part of it) (for a fee or free of charge).

• You may not modify, alter, translate into other languages, remake, or create derivative works from the Content.

• The rights granted to you are non-exclusive, meaning that we and other persons may also use the Content.

PRODUCT EXCHANGE OR RETURN

Right to withdraw from the contract within 14 days (applicable only to consumers)

If you purchase in the E-store as a consumer (i.e., a natural person acting for purposes unrelated to their business, trade, craft, or profession (for consumer purposes)), you have the right to return Products purchased in the E-store within 14 (fourteen) calendar days from the day you received the Product. You can do this without stating a reason (i.e., by exercising your right to withdraw from the distance contract, which is granted to you by Lithuanian and European Union legal acts).

If you purchased Content along with the Products in the E-store, you may withdraw from the contract for the purchase of the Content only until you have received the shipment from the delivery service provider (courier) containing the Activation Code sent to you, and no later than 14 (fourteen) days from the date of order submission. If you do not receive the shipment containing the Activation Code from the delivery service provider (courier), it is considered that the Content has been provided to you. By ordering Products along with the Content, you confirm that you agree that the Content will be provided to you earlier than within 14 (fourteen) days, and you acknowledge that you will lose the right to withdraw from the contract for the purchase of the Content.

After receiving the shipment containing the Activation Code from the delivery service provider (courier), you may not withdraw from the contract for the purchase of the Content. In such a case, if you decide to return the Products purchased along with the Content, we will refund only the price of the Products and the delivery costs incurred by you.

If you withdraw from the contract, when returning the Product, it must be unused, with labeling tags and in the original packaging, undamaged, and without loss of commercial appearance. We will consider this requirement fulfilled if, when testing the Product, you have performed only such actions as are necessary to evaluate the Product and which you would normally perform if you were inspecting the Product in a physical store.

To exercise the right to withdraw from the contract, you must notify us of this no later than 14 (fourteen) calendar days from the day of receiving the Product, using the email address specified at the beginning of these Terms, and attach proof of purchase. You may use the sample return notification form provided here.

If you decide to withdraw from the contract, you must immediately and in any case no later than 14 (fourteen) calendar days from the day you notified us of the return by email, send the Products to the following address:

Address: UAB Shipaway, Sodybų St. 7a, 13277, Vilnius, Lithuania
Contact phone: +370 600 03727
Email: info@shipaway.lt

The deadline will be considered met if you send the Products before the expiration of the 14 (fourteen) day period. You must cover the costs of returning the Products to us, unless we agree otherwise.

If you withdraw from the contract, we undertake to refund all amounts paid by you for the Product and its delivery to you no later than 14 (fourteen) calendar days from the day you notified us of the return by email, but no earlier than we receive the returned Product (unless we decide at our discretion not to wait for the returned Product).

Buyers who purchase in the E-store for non-consumer purposes do not have the right to withdraw from the contract, unless otherwise expressly agreed with us in writing.

Defective Products

Products are covered by the warranty provided by the laws of the Republic of Lithuania, meaning that we are responsible to the consumer for any non-compliance of the Products with quality requirements at the time of delivery and discovered no later than two years from the delivery of the Product.

If a Product purchased in the E-store is of inadequate quality, you have the right, in accordance with the procedures and deadlines established by law, to request that we eliminate the defects of the Product free of charge or replace the defective Product with a Product of appropriate quality, or, in cases provided by law, to request a corresponding price reduction or return of the Product.

If you believe that a Product purchased in the E-store is of inadequate quality and have identified its defects, you must notify us of this and your preferred resolution method no later than two months from the day the defect was discovered, using the email address specified at the beginning of these Terms. When reporting a defective Product, provide a detailed description of where and when the defect occurred, attach photos of the Product and the defect, and any other relevant information that will help identify the defect.

The buyer's rights related to defective Products are implemented in accordance with the procedures specified in Articles 6.364(1)-6.364(3) of the Civil Code of the Republic of Lithuania.

INTELLECTUAL PROPERTY

Trademarks and other marks used to identify the Products, as well as the design of the Products, copyrights, and other intellectual property rights to the Products and Content, belong to BallMaster and/or other persons and are protected by legal acts. BallMaster values its intellectual property, registers and protects it by other means, and actively defends its intellectual property rights.

The trademarks and logos used in the E-store and the Training System, domain names, the E-store itself, the Training System, and the websites where they are hosted, as well as all individual elements thereof, including video material, texts, photographs, drawings, and all material available in the E-store, the Training System, and the websites, the presentation, appearance, and design of any page of the E-store, the Training System, or the websites, and all intellectual property rights to them, belong exclusively to BallMaster and/or other persons.

You agree not to copy, modify, or otherwise use these intellectual property objects without the separate written consent of the rights holder.

LIABILITY

BallMaster's liability for the quality and delivery of Products is established by applicable legal acts.

You must provide us with all accurate and complete information requested. You are responsible for providing the correct delivery address for the Products.

The E-store or the Training System may contain links to third-party websites, advertisers, products, services, special offers, or other events or activities that are not owned or controlled by us. We do not assume any responsibility for such third-party websites, information, materials, products, or services. If you access any third-party website, product, service, or content from the E-store or the Training System, you do so at your own risk and agree that we are not responsible for your use of any third-party website, service, or content or access to them.

AMENDMENTS AND TERMINATION

We may amend these Terms from time to time. The latest (current) version of the Terms will always be visible and accessible in the E-store. Before confirming an order, you must familiarize yourself with the version of the Terms in effect at that time. Each order will be subject to the version of the Terms in effect at the time of confirmation of such order.

We have the right to discontinue (terminate) the operation of the E-store at any time. Such termination will not affect purchase-sale contracts in effect at that time.

OTHER TERMS

These Terms and any purchase-sale contract are concluded and shall be interpreted in accordance with the laws of the Republic of Lithuania.

Any disputes, disagreements, or claims arising from or related to these Terms or any individual purchase-sale contract, as well as issues of their violation, termination, or validity, shall be resolved in the courts of the Republic of Lithuania in accordance with the procedures established by the laws of the Republic of Lithuania. The competent authority for the out-of-court resolution of consumer disputes arising from these Terms is the State Consumer Rights Protection Authority (address: A. Goštauto St. 12, LT-01108 Vilnius, phone: (8 5) 262 6751, email: tarnyba@vvtat.lt; website: http://www.vvtat.lt), and a complaint may also be submitted through the electronic dispute resolution platform http://ec.europa.eu/odr/.

All notices or other communications related to purchases in the E-store, these Terms, will be sent by email (to us – to the email address specified at the beginning of these Terms, to you – to the email address provided when placing the order).

If any provision of these Terms is or becomes fully or partially invalid, this does not affect the validity of the remaining provisions.

Terms updated on January 16, 2025.